At The Perla Dress Sales Store, we strive to provide you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure your satisfaction.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: Delivered via DHL or FedEx, with a shipping fee of £12.95. Orders typically arrive within 10-15 business days after dispatch.
- Free Shipping: Available for orders over £50, delivered via EMS. Orders typically arrive within 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is dispatched. We ship globally, excluding certain remote areas in Asia.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward returns and exchanges policy.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
- Unworn, unwashed, and in its original condition with all tags attached.
- Returned within 15 days of receiving your order.
- Accompanied by the original receipt or proof of purchase.
Please note: Due to hygiene reasons, Backless Dresses and Cut Out Dresses are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
How to Initiate a Return or Exchange
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Use the template below to ensure all necessary information is included.
- Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Item: Send the package to our return address: The Perla Dress Sales Store, 98 Victoria Rd, Dundee, GB DD2P 3BA.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #12345
Body:
Dear The Perla Dress Sales Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
Order Number: #12345
Item Name: [Insert Item Name]
Reason for Return/Exchange: [Insert Reason]
Please let me know the next steps and if any additional information is required.
Thank you,
[Your Full Name]
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Please note that exchanges are subject to availability.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we will cover the shipping cost of the new item to you.
Contact Us
If you have any questions about our shipping or returns policy, please don’t hesitate to contact us at [email protected]. We’re here to help!
Thank you for shopping with The Perla Dress Sales Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.